"Satisfaction at every step. During sales, they were straight forward, no hard sell, and delivered on what they said. The Covid delivery date was on target. The shipping company wheeled it on it’s side to its resting spot. Waiting for my entry level hot tub was the hardest part of this whole process.
I did have some difficulties. They were promptly and effortlessly addressed. No blame, no accusatory tone just genuine help.
We had an unusual location set up. When the cover was open it obscured the view of the back yard. They gave me additional hardware solving the problem. Worked great!
I mentioned my chemical sensitivities to the sales people. The chemical kit that arrived with the tub was easy to use and keep the water balanced but not surprisingly were too harsh/reactive for my skin. No problem, they switched me to their alternative method, a frog ball. My skin is recovering and I am in heaven soaking in the hot tub.
All the staff were very professional and wanted me to be happy. I am very happy. I highly recommend Sunset Spas for your hot tub needs."
"THANK YOU Todd for the 5 star service! We came in not knowing anything about what spa we wanted but Todd was patient and full of information for us. We ended up buying a great spa and for a great price! They have a functioning spa on the showroom floor so we were about to see & feel the jets, see how the control pad worked & even see how easy it is to access the inside parts! Need a spa then go see them today!!!"
"This is a follow up to my original 5 star review. My American Whirlpool hot tub is fantastic still zero problems and using it 5-6 days a week ! Todd has been fantastic assisting me in getting my water chemistry squared away. If you buy a hot tub from Sunset you won’t be disappointed !!"
"This place is hands down the best location to purchase your Spa. Todd and Joe are awesome and know their stuff!!! The Spa is a perfect compliment to the backyard."